I'M RILEY HUNT

It's great to meet you!
Feel free to take a look around.

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ABOUT ME

Writer, Designer, User Advocate

Empathy and efficiency intersect in excellent microcopy choices.
I have been a teacher, game developer, and market researcher.
In every team, I provide a keen practical sense, a good sense of humor, and a willingness to listen.
I have a passion for creating user experiences that fit our fast-paced lives.
My storytelling and teaching expertise brings a unique perspective to every project.

CERTIFICATIONS

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MY BEST WORK

HANDSHAKE

Here’s an overview of what the Handshake app does:                                                                                                      

Business Owners use the app to pay freelancers and track the progress of hours worked (paying and tracking).

Freelancers use the app to bill Business Owners and report progress on a paid project (billing and tracking).

The app is “shared” by these two user types.

Each of these users has a view of one side of the app: one uses it for billing and the other for paying.

Freelancers are the main users. They report billable hours and request payment.

Small Business Owners are the secondary users.

They can approve hours and send payments to the freelancer. 

First screen (Left: Original Screens, Right: My Revisions)

PROBLEM

The app needs to guide freelancers and clients through the process of creating a job, inputting hours, and sending payments. The original design lacked a human-sounding voice and left the user confused in key decision points in the process. The microcopy needed to be clear about tasks, reduce stress and provide guidance for common issues in freelance work.
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PROCESS

User research says freelancers want a simple method to submit hours and request payment. They want clarity and guidance around payment requests and budget proposals. If a conflict occurs, they want options and guidance.

The clients would like a simple method to manage payments and track their freelancer’s work. For the client, the goal is to reduce unnecessary communication. They want to see a project’s progress at a glance. They should receive reminders of late payments and upcoming milestones.

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SOLUTION

The content was rewritten to have a consistent voice and tone. The users should be confident they can rely on the app for their business.

Tooltips added guidance to high-stress points in the flow. Payments and budget proposals were all tweaked to reduce friction and relieve anxiety. 

Voice characteristics

Thoughtful: Handshake values communication and people’s feelings.  
“If you change a milestone, be sure to send Tom a heads-up first.”

Focused: Handshake concentrates on making sure work gets done. Freelancers need to receive timely payment, clients need to be up to date on progress. Both sides stay satisfied with their business arrangement.

“Let’s get you paid! Double-check your hours and pay rate and put in notes when necessary.”

Savvy: Handshake knows a thing or two about keeping freelance work hassle-free.

“Payment request waiting. It's good to approve payments by the end of the workweek, but sooner is always better.” 

RESULTS

The microcopy evolved to be more savvy, empathetic, and efficient. 
The freelancer dashboard improved with the addition of an inbox in the Navbar. Submitting hours included options to add additional costs, notes, and a weekly view.
The budget proposal and approval process became more transparent. Both users better understand what the other side was seeing, what to expect, and when.

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RESONANCE INSIGHTS

I was part of a two-person team that catered to a variety of domestic and international clients.

Our surveys leveraged qualitative and quantitative research to uncover hidden biases and attitudes.

We helped clients to better understand their customer's emotional responses to their products.

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MY RESPONSIBILITIES INCLUDED:

  • Editing the Survey instrument text

  • Using SurveyGizmo (Now Alchemer) to edit survey logic and simplify key interactions.

  • Using translation matrices to convert our surveys to Italian, French, and Cantonese.

  • Creating data visualizations of our findings in Excel.

  • Using Mail merges to send each user individual links and personalized information.

HYGIENE WITH CHHOTA BHEEM

Hygiene with Chhota Bheem is a play-based curriculum encouraging handwashing with soap and toilet use for          

children ages 7 - 11.

Hygiene with Chhota Bheem reached almost 20,000 children in the Tamil Nadu region of India.

It trained more than 1000 teachers, community health workers, and nurses.

The program makes a difference in more than 80 governmental & non-governmental organizations.

This intervention received the International Society for Neglected Tropical Diseases Gaming Award in 2018.

I was part of a small who started in the research phase and moved into the design and development phases.

USER RESEARCH

Before development began, we researched the mobile usage statistics of our key demographics. Synthesizing data from a variety of sources, I presented my findings weekly. These insights led to a physical education curriculum as well as a digital game.

PROMOTIONAL VIDEO

I wrote the first draft of the screenplay for this promotional video. The video exemplifies the playful tone of the game, and the severity of the problem it was addressing. This presentation advocated for our unique approach to investors and our clients.

HYGIENE WITH CHHOTA BHEEM
STORY 1: RISE OF THE GERM WIZARD (ENGLISH)

I took the initiative by editing the video narratives into a screenplay format. The included animation cues, grammar, and improved clarity were essential for the animation. This saved a great deal of money and time in the animation process.